Privacy Policy

Information we collect

We collect only the information needed to schedule, deliver and support your pest control service.

• Contact details you submit: name, email, phone number and service address ZIP code
• Service details you describe, such as the pest activity you are seeing
• Location preference and the branch you select or are matched to
• Basic technical data such as browser type and pages visited

How we use your information

Your information is used to respond to your request, schedule service, provide estimates, deliver treatment and support your account.

• Contacting you about your service request
• Scheduling inspections and treatments
• Sending service reminders and follow-up communications you have consented to
• Improving our website and understanding which services customers need

Sharing your information

We do not sell your personal information. We share it only with the FixHatch branch handling your service and with service providers who help us operate, such as scheduling and communications platforms, under contractual confidentiality obligations. We may also disclose information when required by law.

Cookies and analytics

Our website uses cookies and similar technologies to remember your selected location and to understand aggregate site usage. You can control cookies through your browser settings; disabling them may affect location memory and form convenience.

Data retention and security

We retain customer records for as long as needed to provide service and meet legal, tax and warranty obligations, then delete or anonymise them. We apply administrative and technical safeguards appropriate to the information we hold. No method of transmission over the internet is completely secure.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time.

• Unsubscribe using the link in any marketing email
• Reply STOP to any SMS message to stop text messages
• Contact us to request access, correction or deletion

Children's privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.