Accessibility Statement

Our standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is treated as an ongoing effort rather than a one-time project, and we review new pages and features against this standard.

Measures we take

Practical steps built into this website include:

• Semantic HTML structure with a single main heading per page
• A skip-to-content link for keyboard users
• Visible keyboard focus indicators on interactive elements
• Descriptive alternative text on meaningful images
• Colour combinations chosen for contrast against the background
• Interactive targets sized for comfortable touch use
• Form fields with associated labels and clear, human-readable error messages

Known limitations

Some third-party content, such as embedded maps or review widgets, may not fully meet our standard. Where that happens we provide the same information in an accessible format elsewhere on the page, such as the branch address and phone number in plain text.

Reporting a barrier

If you encounter a barrier on this website, contact us by phone or email and describe the page and the problem. We will respond promptly and provide the information you need in an alternative format while we work on a fix.

Service accessibility

Accessibility applies to our service as well as our website. Let your branch know about any access needs when booking and the technician will accommodate them.